OutSavvy Platform Update

Keep track of all the changes launched on the OutSavvy platform

Booking Fee Update

We wanted to share an update regarding our booking fees. As OutSavvy continues to grow and invest in new technology, customer support, payment infrastructure, event-partner tools and increased server capacity, our booking fees will be increasing slightly going forward for all new events and dates. You can view our new fee structure here. Even with this small adjustment, our fees continue to beat those of other leading ticketing platforms — ensuring great value for you and your guests.
Our mission remains the same: to be the most supportive, inclusive, and partner-driven ticketing platform in the industry. This update helps us maintain and elevate the quality of service that you — and your audiences — deserve, without adding subscription or hidden platform costs. As always there are no costs for refunds for cancelled events and no funds transfer fees. The booking fee is the only fee applicable.
We’re grateful for your continued trust and partnership, and we’re excited about the upgrades and opportunities this enables for your events moving forward. As always, our team is here for any questions, feedback, or support you need.

Extra Fees

You can now add extra booking fees to your tickets. An example of an extra fee is a restoration fee for a venue.
Once your event is published you can add and manage your extra fees on the Event Fees page under Event Details. You keep 100% of the extra fee and the fees are broken down in Event Reporting.

Mobile Verify & Block

You can now add extra layers of security to your account to help stop problematic guests from booking tickets to your events.
Firstly, you can now block guests by their email address from booking for future events. Just select the Block button under Booking Options on the Manage Guest screen to block that email address from booking tickets for events on your account.
Secondly, for the highest level of security you can now ask each guest to verify their identity with a mobile number before they can book. The mobile number is stored against the order and you can easily block mobile numbers from ordering again. Not only is the storing of the mobile number a strong deterrent against fake or malicious bookings but it is much more difficult to obtain multiple mobile phone numbers to book again. Mobile Verify is a paid for service that requires credits to send SMS messages. Please find more details here

Lots of Updates!

Please find below a list of some of the most recent changes across the OutSavvy platform:
  • Customer Check-in on Dash - you can now check-in your customers directly on the Guest List screen for even quicker check-in
  • Messages Auto Reply - create an auto reply that sends to guests when they contact you on OutSavvy. Handy to give more information about when you can reply or if you want them to contact you using other methods
  • Speed Updates - our techies have made improvements across the platform including on the Create Events screen and the Message Guests screen to speed up managing your events on OutSavvy
  • Pre-Sale - you can now create a list of unique pre sale links that you can send to customers without sending the customers an email invite
  • Tickets Left - when creating your tickets look out for the Show Tickets Left option. This shows your customers exactly how many tickets are remaining at all times
  • Disputes - if you have any payment disputes on OutSavvy you can now easily view and manage them on the Disputes Dashboard in the top right hand menu
  • BlueSky - you can now link your BlueSky account on the Customise Account Settings page in the top right hand menu. OutSavvy has removed X/Twitter sharing across the platform but you can still link your X account if you wish

Event Capacity

It is now possible to set a max capacity for your event. When creating your event, set the max capacity for each date of your event in section 3 'Add Event Dates & Times'.
You can then upload as many tickets as you like but you will never sell over your max capacity and your tickets will go off sale once your max capacity is reached. This is helpful if you have multiple ticket types such as concessions but don't mind which ticket types you sell before you reach your max capacity. For example, if you have a max capacity of 100 guests, you can set each ticket type to have 100 tickets and they will all go off sale once you sell in total 100 tickets across all ticket types.

Co-Host Event

You can now simply and easily add another OutSavvy Event Partner as a Co-Host for your event by creating a Co-Host token. You can have multiple Co-Hosts and set unique access rights for each Co-Host. Co-Host access can be revoked or changed at any time.
The Co-Host can access your event from their Event page so no need to swap accounts. Your event also appears on the Co-Hosts event listings. You can find more details on our Support page here

Date & Entry Times Changes

In order to make it easier to book tickets with different entry times, you can now add the same date multiple times with different start and end times.
When your customer books their tickets for events with multiple dates they select the date and entry time from either a list or our brand new calendar picker making it easier and clearer to book events with multiple dates (see below 👇).

Boost

Increase the visibility of your event on OutSavvy with Boost! Create your boost, set your budget, start and end date and track the effectiveness of your campaign. Boosts are prioritised to potential customers based on the customers location and also based on the type of event they attend and browse for. Boosts are easy to create and you can pause or edit your Boost at any time. Boosts are shown across the OutSavvy platform on the website and the app.
You can create Boosts in the Dashboard menu of your event under Promote Event.

Dash Access Tokens

Make access to OutSavvy Dash easier with Dash Tokens. Create tokens for the Dash app for each of your door staff or device so they can admit guests. You can create as many tokens as you like and your entry staff will only have access to the entry management features on Dash. You can revoke the tokens access at anytime.
You can find more information or start creating your Dash tokens here

Tracking Links

Create unique links to your event and track your clicks and conversions with the latest update to the OutSavvy Partner Platform. Create multiple links to track clicks and orders through your sales channels such as your socials, website, performers etc.
You can create up to 30 unique tracking links for each event. You can create and view your clicks and conversions under Promote Event > Tracking Links in the Dashboard menu of your event and then track which orders were created for each link by downloading your event report.

Ticket Tiers

Ticket Tiers are now available on OutSavvy! If you have tier priced tickets such as early birds, general admission etc you can now create tiers of tickets so that lower tiers only go on sale when upper tier tickets have sold out.
Ticket Tiers make it easier for customers to see which tiers are currently on sale and which tiers will be available once the upper tiers sell out. You can also create multiple tiers of tickets for example if you have multiple tier one tickets but with different entry times.
You can create Ticket Tiers on the add event screen when you create your tickets in the Advanced section otherwise you can edit and create Ticket Tiers for existing tickets in the Edit Tickets screen.

Payment Plans & more

Payment Plans are now live on OutSavvy! To help out with the cost of living you can optionally let your customers spread the cost of orders £30 and over. They pay a non-refundable deposit (unless the event is cancelled or the tickets are refunded) for 25% of the total cost of the order plus OutSavvy fees. The customer then pays the balance either in regular intervals or the full amount by a date specified by you.
You can turn off Payment Plans at any time for all future order. The payments are all handled by OutSavvy but if your customer doesn't keep up with the payment plan, you will receive the deposit, their order will be cancelled, and the tickets will be put back on sale. You can read more about Payment Plans on OutSavvy here
There are also upgrades across the OutSavvy platform. As well as general speed improvements and bug fixes we have also upgraded the copy events functionality so that your ticket types are also copied over to your new event and have upgraded referral reporting so you can see where your sales referrals are coming from on the event Dashboard.

Ticket Resell

Ticket Resell has received an upgrade! Customers can now choose to Resell tickets in their order in smaller batches rather than Resell all tickets at once.
For example, a customer with 10 tickets can choose to sell their tickets in smaller amounts. The Resell system will then match their order with customers requesting a smaller number of tickets and Resell their tickets in batches. They will still receive a full refund for all tickets sold via Resell. This will help customers Resell more of their tickets and cut down on refund requests 🙌

New Upgrades Across the Platform

A number of upgrades have recently been deployed to the OutSavvy Partner Portal including some of your most requested functionality. Please find a full list of upgrades below:
  • Refund Past Orders - even if the funds have already been transferred for your event, you can now refund past orders
  • Upgrade to Manage Guests - it is now easier to find and filter booking on the Manage Guests screen using the new guest search
  • New Widget for Venues - if you run a venue you can now embed a ticket booking widget for ALL events. Not only can you embed your own events but any event that is taking place at your venue. Please use the Contact Form or the live chat for more details of how to activate this new widget
  • Customers - the new search on the Customers screen makes it easier to locate your customer in your database
  • Dashboard Upgrades - view the account your are paying out to directly on the Dashboard. If you have enabled the charity donation box you can now view how much your event has raised for charity
  • QR Code - download a QR code to embed in your promotional material that links directly to your event

Manage Contact Requests

A brand new way to manage your customer contact requests and your OutSavvy support requests.
Get a list of your customer contact and support requests and reply to your customers and OutSavvy support directly through the Partner Portal. No need to use your own email address, everything can be managed through OutSavvy. Sync your account with OutSavvy Dash and you can also manage your support messages on the go through the the app.
You will be notified of new support messages by email with a link to the Partner Portal to reply or a ping notification is sent to OutSavvy Dash. You can locate the Messages homepage in the main top nav.

Ticket Groups

Ticket groups are now live on OutSavvy. Ticket groups make it easier to group tickets together so that customers can easily locate the correct tickets when you have a lot of different tickets.
For example, if you event spans multiple days, you may want to group tickets by day, if you have different entry points you may want to group tickets by the entry gate or perhaps you might want to group tickets by early birds, general admission etc.
When creating your new event, just click the "Add ticket cluster +" link and start creating your ticket clusters. Assign tickets to clusters in Advanced options when creating your tickets. The name of the ticket customer is pre-fixed to the ticket name on your customers ticket and is also shown in OutSavvy Dash, on the guestlist etc.

Event Co-Hosts and Specific Event Access Rights

We are pleased to announce that one of our most requested features is now live. When adding new users to your account you can now grant users event specific access. This also allows you to co-host events with other event partners on OutSavvy.
To add a co-host to your event, get the email address of the other event partner that they use to login to OutSavvy. Browse to the Add/Manage Users screen in the top right hand menu and add the new user to your account but only grant them access to the events you want them to have access rights to (normal access privileges apply i.e. can edit events, can add events etc). When the other OutSavvy event partner logs into their account, they will now see your account on the Events screen and will be able to access any events you grant them access to. Also, the event partner can add the event to their partner page and also utilise their mailing list to invite their customers to your event!
You can also grant specific event access rights to any user. For example, you may just want a specific user the right to check in guests on OutSavvy Dash for one event and this is now possible to set-up.

Artist Pages

Artist landing pages have now launched on OutSavvy! Are you a performer, DJ, instructor, speaker, host etc? You need an artists page on OutSavvy! When events are created, artists can be tagged into the event so the event appears on the artist page. Customers can also follow their favourites artists and receive an app notification when a new event featuring a followed artist goes live!
Create your own beautiful artist page and customise it with your own imagery, links to your socials, a video, booking information and lots more.
Create your Artist page here and tag artists in your lineup when you create your next event 🙌

Pre-Sales and Communities

Ticket Pre-Sale allows you to invite and reward customers to purchase tickets before the go on general sale. Only customers who have been sent a Pre-Sale invite will be able to access the Pre-Sale using their unique link and only one order can be made per link before the link expires. Pre-Sale is a great way to reward your existing customers and create brand loyalty with your most loyal ticket buyers.
OutSavvy Communities are a great way of creating groups of customers if you run multiple events or have multiple locations for your events. You can then create campaigns targeted specifically to these Communities for example set-up a ticket Pre-Sale to all customers who have purchased tickets previously to an event tagged with the Community London.
Read more details about Pre-Sale and Communities in the Support section.

Link Creator

Need a short link to share on your socials? Need an easy to remember link to print on your posters? Shorten any event, partner page or tour link on OutSavvy with an easy to share/remember link. Start creating your unique links here.

Event Tour Creator

Create a branded tour landing page and give more details about your tour of events. Upload an gallery of videos and images, select your events, upload faqs and more. Tour pages are ideal for events in multiple locations and you can customise the URL making it easy to share on your socials. Create your first tour page here.
This is the first release in a series of content creation pages on OutSavvy. Coming soon is the ability to create your own branded microsites.

Event Specific Notifications

Add email addresses and configure event notifications. You can tailor each event to send email notifications to different email addresses for example to performers, staff, promoters etc. This functionality is ideal for venues who add multiple events and want to keep their event organisers updated on sales for specific events.

Facebook Event Creation

OutSavvy has teamed up with Facebook so you can add your event to your Facebook page with just a few clicks directly from OutSavvy. Add your event and browse to Promote Event from the Dashboard menu to sync your event with Facebook.

New ticket type - Tables

When you create or edit an event you will now find a brand-new ticket type for tables. Tables allow you to create clusters of tickets depending on the number of seats available on the table. Create multiple tables of varying sizes dependant on the layout of your venue and each seat on the table is given a ticket. This allows you to capture data about each guest as well as easily manage your event capacity. This ticket type works with all other features on OutSavvy including the Waiting List and Ticket Resell.

Easier event cancellation

In these crazy times we have made it easier to cancel your events on OutSavvy should the worst happen. Instead of having to refund every order in the system we have changed the Cancel Date functionality to include a mass refund for all your orders.
To cancel your event, access the Dashboard > Event Details > Edit Dates, and select the date you wish to cancel and select Cancel date. Just fill out the form, confirm the cancellation and let the system take care of the rest.

Ticket Add-Ons/Merchandise

You can now upsell your event on OutSavvy by adding ticket add-ons or selling your merchandise directly alongside your tickets! Add drinks packages, VIP upgrades and more or add your merchandise for ticket buyers to pick-up at your event such as t-shirts, programmes etc.
To add add-ons/merchandise just browse to your event, access the Dashboard > Event Details > Edit Add-Ons and start adding today. Add-ons/merchandise do not count towards your event capacity but can produce a scannable ticket for easy management at your event.

New version of partner app OutSavvy Dash released

The latest version of OutSavvy Dash is out now on the Apple App Store and the Google Play Store. We have made a lot of changes to this version of the app to give you more options to manage your event on the go. Add new events, edit live events as well as edit your dates and tickets all via Dash. We have also added a brand new left hand menu to make it easier to navigate the app and find all the new functionality. Download on the Apple App Store here or on the Google Play Store here.

Two-Factor Account Security & Google Analytics Integration

If you require extra security for your account beyond a password, you can now enable two-factor authentication. Using an authenticator app you can further secure your account using industry leading authentication technology. More details here.
Google Analytics integration has now launched on OutSavvy. Add your Google Analytics tracking code to your event page, user details and payment page to track your user’s through the checkout process. You can find more details under Event Reporting > Tracking in your event dashboard.

Google Pay Pass & industry leading accessibility functionality

OutSavvy is leading the way again with our integration with Google Pay Pass for our Android app. Working with Google we have become one of the first ticketing companies to integrate the technology. Similar to Apple Wallet, Android users can now store their tickets in Google Pay. As always the QR is shown for ticket scanning and the pass is automatically updated when you make any changes to the event. You will see customers using Google Pay Pass on entry very soon.
OutSavvy is also pleased to announce the introduction of industry leading accessibility functionality. When creating or editing your event you can now select from a list of accessibility filters allowing customers with accessibility requirements to easily discover events suitable for them. Edit your existing events to add accessibility filters or when you add a new event. You can still provide more details in your Event Description.

Customise your home page update

We have completely redesigned your partner home page to include more customisation options. As well as displaying your live and past events as well as your partner name and logo you can upload a header banner, add social media links, website link and a location if you are a venue.
OutSavvy Ticket Resell has also gone live. Once your event has sold out you can activate ticket resell to allow your guests to resell their tickets to the waiting list if they can no longer make the event. Guests pay the waiting list price and ticket sellers get a full refund. Keep your guests happy, make extra event revenue and capture more customer information. You can read more details about why you should activate ticket resell for your event here.

Waiting List, Ticket Resell & Refunds

We have a huge OutSavvy update for you! The OutSavvy Waiting List has gone live. Once your event has sold out, you can continue to capture extra guest data and release tickets to guests on the waiting list. Set a different price for waiting list tickets to earn extra ticket revenue for your event as well as capturing extra customer data to invite them to future events. You can find all the details you need regarding the OutSavvy Waiting List here.
OutSavvy Ticket Resell has also gone live. Once your event has sold out you can activate ticket resell to allow your guests to resell their tickets to the waiting list if they can no longer make the event. Guests pay the waiting list price and ticket sellers get a full refund. Keep your guests happy, make extra event revenue and capture more customer information. You can read more details about why you should activate ticket resell for your event here.
We have also overhauled the refund process on OutSavvy. You can now give partial refunds on orders if guests don't require a full order refund. Just select the tickets you wish to refund and give guests a partial refund.

WYSIWYG text editor updated

We have made a big update to the WYSIWYG text editor control we use for entering event descriptions, drafting invite emails etc. As well as giving you more text editing options we have now given you full control over uploading images to OutSavvy and embedding them in your event descriptions and emails. Just click the Add Image button and your image gets uploaded, compressed and resized to fit in your event description or emails. Try out the new control live today in the Partner Portal.

Pay What You Can tickets and Apple Wallet

Firstly, we have added a new ticket type to OutSavvy! The Pay What You Can ticket allows your customers to pay what they can afford for entry to your event. The ticket can be purchased by entering the amount the customer can afford to pay per ticket. The minimum amount is £1 and you get all the same ticket options as you do with tickets that have a set price.
Secondly, we have released the latest and greatest versions of the OutSavvy apps. Dash has a number of stability improvements and is now faster. We have also added Apple Wallet to the customer app. You will now have customers showing their tickets on Apple Wallet, they can be checked in with Dash exactly the same way as other tickets; simply scan the QR code on the Apple Wallet ticket.

OutSavvy Android app out now

Our Android app for OutSavvy is out now! Customers can buy tickets on the go and store their tickets on the app for quick and secure entry. You will find customers will now be showing tickets on their Android phones as well as on their Apple devices at your events. We have already seen a number of tickets purchased through the Android app. You can download the Android app yourself here.

Widgets Update

We have improved the technology and stability of our embeddable widgets to ensure they work across all browsers and platforms. If you are using the checkout, event or shop widget please update the embeddable code which you can find in the Widgets page in your event Dashboard menu.

OutSavvy Dash Android

OutSavvy Dash is now available for Android! Manage your guest entry, get real-time sales stats and sell tickets all through the Android Dash app. Just follow the link here to setup your Android device.

Connected Apps

Discover our brand new connected apps page to connect your OutSavvy account to third party apps.

Facebook - start selling tickets on your Facebook fan page! Connect your OutSavvy account with your Facebook account and you can set-up a Facebook shop to sell tickets directly to your fans.

You can start connecting your account to third party apps here.

Access rights and privileges

OutSavvy has given you more security options when adding or editing users on the system. You can now add users and grant the following privileges:
  • Admin - give users the ability to manage user accounts on the system
  • Access Financials - if granted the user has financial access, they can view sales and view invoices
  • Add Events - if granted this user will be able to add new events to your account
  • Edit Events - if granted this user will be able to edit events/tickets and dates
  • Send Messages - if granted this user will be able send event invites and messages
  • Access Customers - if granted this user will be able to view and download customers from your account
  • Access Reports - if granted this user will be able to access reports about your events
  • Sell Tickets - if granted this user will be able to sell/assign tickets
  • Manage Guests - if granted this user will be able to manage guests for your events
You can grant and revoke access rights and privileges here. These permissions are also synced with the latest version of the Dash app as well so make sure you get your team to update to the latest version.

Developer API

OutSavvy has launched the first version of it's developer API! Developers can now get a feed of public events on OutSavvy and private details of events they host. You can connect to our API today using our quickstart developer guide here.
As an OutSavvy event partner, you should start to see your events appear in even more places as third party apps connect to our API. Watch out for further announcements very soon.

GDPR

OutSavvy is now fully GDPR ready for our partners. As well as expanding our customer settings so they can change all the partner contact lists they are subscribed to, we have also added a new checkbox on the checkout to opt-in to further event marketing material from partners.
You can view all your customers in the Customers page available in the top menu and filter by customers who have opted in to receive marketing material. This does not affect your ability to email customers about changes to events or event updates for events they have purchased tickets to as set out in our updated terms and conditions.

Event Invites

We have completely re-written the guest invite functionality to give you more options and better tracking options. You can invite all your previous guests (who opt-in to be emailed) to your new events. A great way to keep in touch with your mailing list. You can now schedule invites to be sent at a future time and date to try and capture the most email opens. You can also view a complete campaign report after your email has been sent. View the number of deliveries, reads, bounces and conversions to keep track of the performance of each campaign you send.
You can access the new invite functionality under the Dashboard menu for your event and in the promote menu.

Message Guests

Event messaging has been rewritten to give you powerful tools to contact your guests and keep them informed of changes to events or simply remind them to turn up!
You can now set a schedule of messages, either send immediately, at a certain date or at a set interval before the start of your event. You can also add details about the event and a link to their their tickets in the email. Once sent you can download a full report including any email bounces, number of deliveries and read receipts.
You can access the new messaging functionality under the Dashboard menu for your event and in the manage guests menu.

Order Update

You can now fully edit your orders on OutSavvy. Change guests name and their email address on demand. You can also keep a track of email bounces when we send your guest their tickets. If you spot a mistake you can change their email address and re-send immediately.