My customer would like a refund, how do I refund a ticket?

To refund a customer login to the Partner Portal, select your event and navigate to Manage Guests in the Dashboard nav. Find the order and select the Manage guest arrow. In the dropdown list at the bottom of the order select the Refund guest option. From here you can enter a refund reason for your record and confirm the refund request.

 

Please inform your customers that refunds can take up to 5 working days to appear in their account.