Yes. Orders taken using Tap to Pay can be refunded through OutSavvy and you don't need the customer's physical card or phone to be present to issue the refund.
Find the customer's order within your OutSavvy Partner account and follow the normal refund process. Once the refund has been processed, it will be returned to the original payment method used by the customer.
Refunds aren't always instant. Although OutSavvy processes the refund when you request it, the time it takes to appear in the customer's account will depend on their bank or card provider and can take up to 5 working days.