Sometimes a customer's bank or card provider may decline a payment.
You can ask the customer to try the payment again or use a different contactless card or payment method, such as Apple Pay or Google Pay. You can also try entering the card details manually by selecting the Alternative Payment Method option on the Tap to Pay screen.
If payments from several different customers are failing, check that your phone has a reliable internet connection and that you're using the latest version of the OutSavvy Dash app.
You can also try closing and reopening Dash before attempting another payment.
Important: Always wait for the successful payment confirmation in Dash before giving the customer their tickets.
If you're continuing to experience problems taking payments, contact OutSavvy Support and we'll help you investigate.