Update: Rescheduling an event on OutSavvy is now easier than ever. We have added an automated email that informs your customer about the date change and an easy way for your customers who can't attend to apply for a full refund for paid tickets
1 Reschedule the date
The first thing to do is change the date of the event. To do this login to the Partner Portal, select your event on the Events screen by pressing the Dashboard button by the event you wish to reschedule and navigate to Event Details > Edit Dates in the Dashboard nav. Find the date you want to reschedule and press the Reschedule date button. On the next screen check the details of your selected date and ensure you have selected the correct one if there are multiple dates for your event. Now choose your new event start date and end date using the calendar controls
2 Enter a message for your guests
If you already have guests attending the rescheduled date, an automated email is sent to them informing them of the date change. You can add some extra information regarding the reason for the date change and any other instructions in the 'Message to guests' field. If this field dosen't appear you don't have any guests for this date.
3 Set the refund period for paid tickets
In order to make the rescheduling of the date as easy as possible, guests with paid tickets who can no longer make the new date can apply for a refund automatically for a period of time you set after the date is rescheduled. The guests get a full refund including the booking fee up until the cut-off date. Just select the date and time in step 3 and guests can apply for a full refund up to that date. The date must be at least 24 hours from the date you rescheduled to give your guests enough time to apply for the refund.
4 Press the Reschedule Date button
Once pressed the date of the event is automatically changed and your guests will receive an email informing them of the date change. All guests with paid tickets can then apply for a full refund up until the cut-off date in step 3. Guests are informed of this option in the confirmation email.
5 View your rescheduled email
Your customers are automatically informed about the date change. You can track the delivery and open rates of the email under Manage Guests > Message Guests.
Note: Tickets on the app will be automatically updated