OutSavvy Partner Support

What if I need to cancel an event?

We understand that the worst can happen and you may need to cancel your event and OutSavvy is here to help!

1 Inform your customers

The most important thing to do is to let your customers know that the event has been cancelled. You may want to email the customers yourself or alternatively use the messaging functionality on OutSavvy which you can read more about here.

2 Cancel all orders

Once informed you will need to refund each guest from the event. To do this login to the Partner Portal, select your event and navigate to Manage Guests in the Dashboard nav. For each order, select the Manage guest arrow by the order. In the dropdown list at the bottom of the order select the Refund guest option. From here you can enter a refund reason for your record and confirm the refund request. If the ticket was paid for the refund can take up to 5 working days to appear in their account.

3 Cancel the event

After you have refunded all the customers, navigate to Edit Event > Edit dates in the Dashboard menu. Find the date you wish to cancel (if you are cancelling all dates do this step one by one) and select the Cancel date button. If you still have orders that you haven't refunded you will be alerted and unable to cancel. If you have refunded all orders you will be able to delete the event date and it will be taken off sale immediately.